1. Introduction

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Zhanpeng Xueyuan Ltd., trading as School of Ability and Recovery (“SOAR”, "we", "us", "our"), respects your privacy and is committed to protecting your personal data.

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This Privacy Policy explains how we collect, use, disclose, retain and protect your personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA").

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By providing your personal data to us or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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2. Personal Data We Collect

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Depending on how you interact with us, we may collect personal data including:

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Identity Information​

• Name

• Date of birth (where applicable)

• NRIC or other identification details only where required by law or operational necessity

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Contact Information

• Email address

• Telephone number

• Postal address

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Organisation Information

• Organisation name

• Job title

• School or educational institution (where applicable)

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Programme Information

 

Where you participate in our programmes, events or services, we may collect information necessary for programme administration, including:

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• Registration details

• Attendance records

• Emergency contact information

• Accessibility or dietary requirements

• Programme feedback

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Volunteer and Employment Information

 

Where you apply to volunteer or work with us, we may collect:

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• Employment history

• Educational qualifications

• Professional certifications

• References

• Resume or curriculum vitae

• Other information relevant to your application

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Donation Information

 

Where you make a donation, we may collect:

• Donation amount

• Payment confirmation

• Tax deduction information where applicable

• Donor recognition preferences

 

Payment card information is generally processed directly by our third-party payment service providers and is not stored by us unless required for administrative purposes.

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Website Information

 

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Referring website

• Cookie and analytics information

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3. How We Collect Personal Data

 

We may collect personal data when you:

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• visit our website;

• submit an enquiry;

• register for programmes or events;

• subscribe to newsletters or mailing lists;

• make a donation;

• apply to volunteer or work with us;

• communicate with us by email, telephone or other channels;

• complete surveys or feedback forms; or

• otherwise provide information to us directly.

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We may also receive personal data from authorised third parties where permitted by law or where you have consented.

 

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4. How We Use Personal Data

 

We may use your personal data for purposes including:

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• responding to enquiries;

• administering programmes, events and services;

• managing volunteer and employment applications;

• processing donations and issuing receipts;

• communicating updates relating to our activities;

• providing newsletters where you have subscribed;

• improving our programmes and services;

• conducting research, evaluation and impact measurement using aggregated or anonymised information where appropriate;

• complying with legal or regulatory obligations;

• protecting the safety and security of our staff, volunteers, participants and visitors; and

• any other purpose that is reasonably related to the above.

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We will only use your personal data for purposes that a reasonable person would consider appropriate in the circumstances or where otherwise permitted under applicable law.

 

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5. Mental Health and Sensitive Information

 

Some programmes or services may involve the collection of sensitive personal information that participants voluntarily provide.

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We only collect such information where reasonably necessary for programme delivery, participant support, safeguarding, legal compliance or other legitimate organisational purposes.

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Where appropriate, we will take additional measures to safeguard sensitive personal data through appropriate administrative, technical and physical security measures.

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6. Disclosure of Personal Data

 

We may disclose your personal data where necessary to:

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• our employees, volunteers and authorised representatives;

• service providers who support our operations, including website hosting, cloud storage, payment processing, email communications and information technology services;

• professional advisers, auditors or insurers;

• government authorities or regulators where required by law; or

• other parties where you have provided your consent or where disclosure is otherwise permitted under applicable law.

 

We require our service providers to protect personal data appropriately and to use it only for authorised purposes.

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We do not sell your personal data.

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7. International Transfers

 

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA.

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8. Cookies and Analytics

 

Our website may use cookies and similar technologies to:

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• remember your preferences;

• improve website functionality;

• understand how visitors use our website; and

• support website analytics.

 

You may configure your browser to reject or remove cookies. However, some parts of the website may not function properly if cookies are disabled.

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9. Retention of Personal Data

 

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws, regulations or legitimate organisational needs.

When personal data is no longer required, we will securely delete, anonymise or otherwise dispose of it.

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10. Protection of Personal Data

 

We take reasonable administrative, technical and physical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal.

While we strive to safeguard personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.

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11. Accuracy of Personal Data

 

You should ensure that the personal data you provide is accurate, complete and up to date.

Please inform us if your personal information changes.

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12. Your Rights

 

Subject to applicable law, you may request to:

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• access personal data that we hold about you;

• correct inaccurate or incomplete personal data;

• withdraw consent for certain uses of your personal data, where applicable; or

• enquire about our personal data protection practices.

 

Withdrawal of consent may affect our ability to provide certain programmes, services or communications.

 

We may charge a reasonable administrative fee for access requests where permitted by law.

 

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13. Third-Party Websites

 

Our website may contain links to third-party websites.

 

We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.

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14. Children's Personal Data

 

Where our programmes involve minors, personal data may be collected from the child, parent or legal guardian as appropriate.

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Where consent is required, we will seek consent from the parent or legal guardian in accordance with applicable laws and our organisational policies.

 

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15. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time.

 

The latest version will always be published on our website together with its effective date.

 

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16. Contact Us

 

If you have any questions about this Privacy Policy or wish to exercise your rights relating to your personal data, please contact nihao@soar.sg.